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September 23, 2017

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FAQ’s

Frequently Asked Questions (FAQ)

This Section covers questions related to:

a) Oily and Blemish Prone Skin

b) Dry and/or Aging Skin

c) Sensitive Skin & Skin Conditions

d) Packaging

e) Returns & Refunds

f) Specific Products

g) General Product Information

 

A. OILY AND BLEMISH PRONE SKIN

Won’t oils clog my skin?

Mineral oil clogs the skin and causes breakouts. Squalane Facial Oil mimics the oil your skin already produces/produced (it diminishes after the age of 23), so your skin is receptive to it.  Squalane oil does not clog pores and absorbs into the skin at 2mm per second.

The Daily Moisturizing Oils can be used on your face and body without a problem as well since the jojoba (the primary ingredient) is a dry oil that absorbs quickly into the skin, does not clog the pores or leave skin greasy and heavy.

I have oily skin; won’t oil make my skin worse and cause breakouts?

No, not if you use the right type of oil. Mineral oils clog your skin, causing breakouts. Some oils have large molecules that sit on the surface of your skin and don’t absorb into it – leaving you greasy and shiny.

Our Squalane Facial Oil is perfect for all skin types – even sensitive and oily. It absorbs right into your skin without leaving you greasy and without clogging your pores.

I have acne prone skin, which products are best for me?

We recommend starting a 3-step daily skincare regimen that includes the Brightening Cleanser, the CoQ-10 Toner and the Squalane Facial Oil. For banishing a pesky blemish, use the Blemish Stick daily and the Blemish Lotion on a cleansed face before bed. We highly recommend the Clearing Mask which can be used up to 3x weekly for severe breakouts.

The city air is wreaking havoc on my skin, what can I do?

This question is relevant for anyone experiencing breakouts. 

First, it is important to use a good cleanser, an important step in achieving clear skin. We recommend using the Brightening Cleanser as it cleans your skin and provide exfoliating properties (from the fruit acids in the strawberry essential oils) that will help remove the pore clogging dirt floating in the air.

The CoQ-10 Toner can be used morning and night, and also during the day, to remove dirt and shine from your skin. We recommend using it on your skin following a workout – especially if you do not shower immediately afterwards which can lead to skin breakouts.

To address breakouts once they’ve formed, or as you feel them coming on, use the Blemish Lotion (before bed) and the Blemish Stick (throughout the day) to help minimize redness and irritation. 

Once a week, we recommend using the Clearing Mask to help remove toxins, dirt and blackheads from your skin.

 

B. DRY AND/OR AGING SKIN

What do you recommend for my aging lifeless skin? 

Our Anti-Aging kit will help bring your skin back to life and will help reduce the appearance of fine lines and wrinkles, will slow the development of new wrinkles and will give you radiant, dewy, younger looking skin.

Here is our 5-step process (use 2x daily)

–       Rosehip Cleanser

–       CoQ-10 Toner (apply with a cotton pad)

–       Swiss Apple Facial Serum (a few drops around your whole face, décolleté and the tops of your hands)

–       Squalane Facial Oil or Squalane Facial Cream

–       Calendula Eye Balm (Dab it on around your orbital bone. Don’t pull on skin when applying).

 

C. SENSITIVE SKIN & SKIN CONDITIONS

I have Rosacea, what can I use?

The Rosehip Cleanser and Squalane Facial Oil can be used on all skin types including sensitive and rosacea without causing flair ups and redness. Over time, the rosacea will calm down and skin should appear radiant.

 

D. PACKAGING QUESTIONS

The pump on my bottle doesn’t work?

All of our bottles have safety mechanisms on them to prevent leakage. To open the bottle, follow the following steps: Hold the silver ring with one hand with the etched line on the plastic top of the pump facing you. With your other hand on the plastic pump-top turn it towards your right to release the locking mechanism (turn only the plastic pump, not the aluminum ring below it). To relock, turn the plastic top towards the left.  

 

E. RETURNS & REFUNDS 

Indie Lee & Co. will gladly accept returns on IndieLee.com orders within 14 days. You have 14 days from the date of arrival to return any item in your order from www.indielee.com.

Securely wrap the package and send your return to the address below via FedEx, UPS or insured Parcel Post from the USPS for your protection and to ensure prompt credit. Indie Lee & Co. is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address and IndieLee.com order number.

Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday – Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return. All returns will be refunded to the credit card that was used to process the order. Sorry, shipping and handling fees are not refundable.

All returns should be addressed to:

Indie Lee & Co.
ATTN: RETURNS
PO Box 1041
South Salem, NY 10590
 

We only accept returns for items purchased through www.indielee.com. If you purchased an Indie Lee item from a retail partner, please contact that retailer directly.

 

F. SPECIFIC PRODUCTS

Does Your Cleanser remove makeup?

Yes, both the Brightening Cleanser and Rosehip Cleanser not only clean your face without tightening and leaving a residue, they remove surface makeup from your skin and are gentle enough to remove your eye makeup, and clean your makeup brushes.

Can I put on makeup after using the Calendula Eye Balm?

Absolutely, we recommend using it 2x a day on a cleansed face 5 minutes before makeup application. You only need a little so it should not leave the delicate area around your eyes greasy and it absorbs into your skin within a few minutes. After use, go ahead and apply your makeup. 

What’s the difference between the Blemish Lotion and the Blemish Stick?

The Blemish Lotion is a bit stronger and is recommended for nighttime use (it goes on pink). The Blemish Stick is for daytime use  (any time you feel a blemish coming on or want to address and existing one). It goes on clear so no one can tell you are using it and can be used on top of or below make-up.

How do I use the Blemish Lotion?

Resist the urge to shake the bottle. Cleanse your face before application. The pink sediment should be allowed to settle to the bottom of the bottle. Dip a clean cotton swab through the clear liquid into the sediment and then dab onto your blemish/s. Do not double dip the cotton swab. Best when used in the evening before going to sleep.

Is it safe to put the wand back into the Blemish Stick after use?

You can re-use your the blemish wand (do not share) over and over without fear of bacteria growth because the menthol essential oil and witch hazel in it are anti-microbial and anti-bacterial.

Which moisturizing oil is best for my skin? 

The answer to this comes down to personal preference. The scent you like best (Vanilla Citrus, Lavender Chamomile or Patchouli Sandalwood) should determine which you choose. Other than the essential oils of the scents, each contains the same base oils: Jojoba and Apricot Kernel Seed Oil. Having said that, lavender offers calming aromatherapeutic properties and the lavender and chamomile combination are perfect for sensitive, irritated skin, making the oil ideal for sunburns and after shaving or waxing.

Can I use the Squalane Facial Oil and Swiss Apple Facial Serum under makeup?

Absolutely. They will leave your skin dewy and provide you with a natural glow. Since they are not greasy, go ahead and put your makeup on right on top of them. Customers have said  “By using them first, makeup actually goes on better and looks better.”

Since the Squalane Facial Oil helps to even out skin tone and fade sun spots, you should also notice yourself using less foundation. 

Why does the Swiss Apple Facial Serum cost so much?

It is due to the high cost of the serum’s key ingredients.

Why should I use a toner?

Toners are used for several reasons:

–       To remove residue and dirt left behind after washing your face

–       To balance the PH of your skin

–       To close your pores

The CoQ-10 Toner also offers something extra – the powerful anti-oxidant CoQ-10 as well as Hyaluronic Acid.

 

F. GENERAL QUESTIONS & PRODUCT INFORMATION

Do you ship outside the United States?

Absolutely! We are proud to say we now ship around the world. So go ahead give us a try.

Do your products have sunscreen?

Our products do not contain sunscreen.

How long do your products last?

If our products are unopened and kept out of sunlight and extreme weather condition (especially heat), they should last between 18 months – 2 years. Once opened, discard after 6 months.    

Are your products safe?

Indie and her staff use the Indie Lee products on themselves and their children. If Indie didn’t feel comfortable using her products, she wouldn’t put her name on it. Once our products are created, they are tested and reviewed for stability in a lab to insure safety. We advise you to check labels to insure that personal allergens are not present. A patch test is advisable when trying any new skincare.

Do you have chemicals in your products?

The reality everything can be considered a chemical…even water. When we source our ingredients, we works with chemists and pharmacists to find clean solutions for skin care.

Where are your products manufactured?

Our products are manufactured in Florida. The facility is approved by Dept. of Health of Florida and has regular inspections. It is also FDA registered and cGMP compliant. We made the choice to use a FDA registered and cGMP compliant lab because it is important to everyone here at Indie Lee & Co. and the public at large.

Why aren’t you certified organic?

The FDA does not define or regulate the term “organic,” as it applies to cosmetics, body care, or personal care products. The department allows for you to claim your product as “organic” if you have 95% of ingredients that are organically approved. But, you can have the most toxic ingredients in a 1% level. As such, we opted against applying for it.  

What is your stance on animal testing?

We believe in the production of safe products produced in a safe manner, under safe conditions.  Indie Lee & Co® is proud to be certified under the Leaping Bunny Program. This program ensures that all of our products are guaranteed to be 100 percent free of new animal testing.

 

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