Placing an Order

Can you help me choose the right products?

We'd love to!  Take our Skincare Quiz or Contact Us to get personalized recommendations.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover credit cards.  We also accept payment via PayPal, AmazonPay and Afterpay. 

The product I want is out of stock.  Do you offer rain checks?

We do not allow backordering or offer rain checks for out-of-stock items.  If an item is sold out, you can sign up for restock notifications by going to the product page on the website and clicking on the button labeled “Join the Waitlist.”  

What if I want to change an order that I've already placed?

We are unable to cancel or modify orders once they’ve been submitted, so be sure to carefully review your order details before completing checkout.  If you order something by mistake, you are welcome to return it for a refund or store credit within 30 days via our Returns page.

Shipping

Please allow 1-3 business days for order processing prior to shipping.  

PLEASE NOTE:  Order processing and shipping transit times may be longer during sales or holidays, and we are unable to guarantee delivery by a certain date. We appreciate your understanding.

We send shipping notifications via email (and via SMS if you have subscribed).  Be sure to check your spam folder or promotions tab if you don't see these emails in your inbox.  

If your order seems to be lost in transit or is missing, please email us at hello@indielee.com.

Domestic Orders

Orders of $50 or more that are shipping to the contiguous U.S. (lower 48 states) qualify for free economy shipping. 

Various shipping options are available at checkout.  All transit times are estimated in business days (Monday through Friday). 

If you wish to ship to a PO Box address, be sure to select FedEx Ground Economy as your shipping method.

International Orders

We currently ship to the U.S. and Canada only.  Orders shipping to Canada may take up to three weeks for delivery, depending on customs processing time.

Returns

If for whatever reason you are not satisfied with your order, you can return your products to us within 30 days of purchase. Return shipping costs are covered by the customer.  To start a return, visit the Returns page. 

Subscriptions, Gift Cards, limited editions, and products purchased with a 30% or more discount are considered final sale and non-returnable.

We accept returns for products purchased at www.indielee.com.  If you purchased our products from an authorized retailer, please contact them directly for assistance.

Authorized Amazon Reseller

Indie Lee works hard to ensure that only authentic, high-quality products reach consumers in the condition we intend. For items purchased from Amazon, we offer a 45-day Satisfaction Guarantee.  Proof of purchase directly from the Fortress Brand Amazon storefront is required.