FAQs | Indie Lee Skincare

Hi! I'm Indie Lee! Thanks for asking : ) After being diagnosed with a brain tumor and given six months to live in 2009 (happy ending - brain tumor was successfully removed and I'm still here!), it has been my mission to educate and empower others to make informed, healthy life choices and to create a line of clean products that are as effective as they are safe. I started making products in my kitchen and have embraced the journey from the start through the present. I am so inspired by you, the people who join me on this journey. Please check my events page for upcoming masterclasses and speaking engagements. I highly recommend the DIY facials--we have a blast! xo, Indie

To us, clean beauty means products that are mindfully and honestly created, produced and offered without the use of any ingredients that are proven or suspected of causing harm. When in doubt, formulate out. In addition, those products should be made from ethically sourced ingredients with the health of the user and the preservation of the environment in mind.

Our products are grounded in nature, supported by science and inspired by life. We believe the products you choose should be effective, enjoyable, healthy and from a company you believe in. When you purchase an Indie Lee product, you can trust that every ingredient in the formula has been ethically-sourced and is disclosed for your knowledge and empowerment. Every product has a purpose and has been rigorously tested for efficacy.

We are committed to nontoxic and eco-friendly practices. Indie Lee is a member of the Leaping Bunny Program and uses FSC (Forest Stewardship Council) certified paper for all outer packaging.

We are also in the process of having all our products COSMOS certified (shop COSMOS products here). COSMOS is one of the leading third-party global certification processes regulated by leaders in biodiversity safety and sustainability. We believe that COSMOS was the right global certification to seek since there is little regulation in the US personal care industry. It is an ever-changing certification, meaning we will continuously hold ourselves accountable to the highest standard.

Who doesn't love samples!? We offer two free samples with all website orders. Sample options can be viewed by going to your Cart and clicking or tapping "Select 2 Free Samples." Once you've made your selections, click or tap "Add Samples to Cart" to add them to your order.

You can also sample our products at an authorized Stockist near you.

Yes, we do! Gift Cards can be found here and are available in denominations of $25, $50, $75, $100, and $250.

Gift cards are sent to the email address used at checkout immediately after purchase. For gifting, you can print the email or forward it to the recipient.

Please note that our gift cards are digital and no physical gift card will be mailed.

Of course, we're happy to help guide you to the best products for your unique skin!

Take our Skincare Quiz to get personalized product recommendations and a customized skincare routine. Also, our Collections are skin type- and concern-specific for easy browsing.

If you have any questions or need a more in-depth consultation, our skincare specialists would be happy to help! Contact us.

For optimal freshness, store products at room temperature and out of direct sunlight. While keeping products in the refrigerator can make application feel quite refreshing (try this with CoQ-10 Toner in the summer!), it will not make them last longer. And remember, for products formulated with naturally-derived ingredients, separation is natural!

We acknowledge that every pregnancy is different, and for that reason, we recommend always discussing your product selections with your physician.

Certain ingredients are flagged for caution during pregnancy, including retinoids and acne-fighters (such as benzoyl peroxide and salicylic acid). While the majority of our products are free of these flagged ingredients, wintergreen-derived salicylic acid is present in our Banish Solution, Banish Stick, Clearing Mask, Gentle Daily Peel, I-Waken Resurfacing Mask, and Overnight Banish Gel.

First and foremost, make sure all empties are properly cleaned before recycling! Uncleaned empties are not recyclable, cause delays in sorting, and ultimately end up in the trash. If you're not sure how to clean your empties, our Empties Cleaning Guide provides some helpful tips.

Once your empties are clean and dry, find a beauty product recycling drop-off location near you on our Stockists page by clicking the 'Recycling Drop Off Location' tag under the map search field. You can also mail any clean, hard-to-recycle packaging directly to Pact Collective.

Yes! Enjoy 15% Off your first order when you sign up for emails and text messages.

We also feature different promotions and sales throughout the year. Make sure you're subscribed to our emails and text messages and follow us on Instagram to stay in the know.

If you are a makeup artists or a beauty professional and want to keep your beauty bag stocked with Indie Lee, please email us at hello@indielee.com for more information.

Let's troubleshoot!

1. Remove any spaces, quotes, periods or asterisks, as these are not part of the code.

2. Log in to your Indie Lee Account before proceeding to checkout. Some of our gift card codes and discount codes are linked to a specific email address and will not work unless you're logged in.

3. Make sure the discount code is still valid. Expiration dates are usually noted at the bottom of our emails, but some promotion timeframes are not publicized. Indie Lee reserves the right to end promotions for any reason without notice.

If these tips don't work, please take a screenshot of any error messages you're seeing and Contact Us. We'll be happy to help!

After you've placed your order, please allow 1-3 days for processing prior to shipping.

The shipping transit time depends on your distance from our fulfillment center (NYC area) and the shipping method selected. Estimated transit times for each shipping method are provided at checkout.

PLEASE NOTE: We are unable to guarantee delivery by a certain date. Order processing and shipping transit times may be longer during sales or holidays. We appreciate your understanding.

You will receive an email confirmation from us immediately after your order is received and another email when your order ships (be sure to check your spam folder). Follow the tracking link in the shipping email for the most up-to-date delivery status.

If the tracking progress has not changed for 10 days or if your order is missing, please Contact Us.

We accept returns for any reason within 30 days of purchase.
Return shipping costs are covered by the customer.
Subscriptions, gift cards, limited editions, and products purchased with a 30% or more discount are considered final sale and non-returnable.
We accept returns for products purchased at www.indielee.com. If you purchased your Indie Lee products from another website or store, please contact the retailer directly for assistance.
Amazon Purchases: Indie Lee works hard to ensure that only authentic, high-quality products reach consumers in the condition we intend. For items purchased from Amazon, we offer a 45-day Satisfaction Guarantee. Proof of purchase directly from the Fortress Brand Amazon storefront is required.

Yes, we do! Visit our Rewards page for all the details on how to earn and redeem points.

If you have placed an order with us in the past, you're automatically enrolled in our Rewards Program and earning points! To access your points, register for an account using the same email address you used when placing your order.

If you have already created an account on indielee.com, simply log in to see your status and points balance.

Rewards Points can be redeemed for free products or for money off at checkout.

To redeem points for free products, log into your Indie Lee Account, go to the Rewards page, and scroll down to the 'Redeem Points for Products' section. Click the 'Redeem Now' button under the product you'd like, and add it to your cart. (Please note that you must have at least one paid product in your cart in order to redeem the Points for Products reward.)

To redeem points for money off, select a reward from the 'Choose Reward' dropdown menu at checkout and click 'Apply.' On a desktop device, this menu will be on the right side of your screen, below the order summary. On mobile devices, you may need to tap 'Show Order Summary' to see the Rewards dropdown menu. Please note that your cart total must be more than the Reward value in order to apply it to your order.

Want to get 15% off + free shipping and have one less item on your to-do list? Subscriptions FTW!

1. Shop our collection of Subscription products.

2. Select the "Subscribe & Save 15%" button and choose your shipping frequency. Then add the item to your cart and complete your purchase.

3. We'll ship you the product automatically, on your schedule. Make changes any time!

You can change the details of your Subscriptions at any time by logging into your Indie Lee Account. From the "Manage Subscriptions" button, you can skip a shipment, adjust your shipping frequency, add or remove products, add a new payment method, or cancel your subscriptions. (To apply a new payment method to an active subscription or change the email address associated with your account, please contact us for assistance.)

Please Note: Any subscription changes must be made at least 24 hours prior to the next scheduled shipment.

For sure! We'll send an email reminder 3 days before your next scheduled shipment so that you have time to make changes if needed. We recommend adding hello@indielee.com to your safe list or address book to ensure email notifications go straight your inbox.

Please Note: Any subscription changes must be made at least 24 hours prior to the next scheduled shipment.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount of $100 applies for orders with Afterpay and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

If you have changed your mind, you can return your Afterpay purchase for a refund. Please check that your items meet our Return Policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay payment, please contact Afterpay customer support at info@afterpay.com.

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and charge the remaining amount to your third payment.

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