Hi! I'm Indie Lee! Thanks for asking : ) After being diagnosed with a brain tumor and given six months to live in 2009 (happy ending - brain tumor was successfully removed and I'm still here!), it has been my mission to educate and empower others to make informed, healthy life choices and to create a line of clean products that are as effective as they are safe. I started making products in my kitchen and have embraced the journey from the start through the present. I am so inspired by you, the people who join me on this journey. Please check my events page for upcoming masterclasses and speaking engagements. I highly recommend the DIY facials- we have a blast! xo, Indie
To us, clean beauty means products that are mindfully and honestly created, produced and offered without the use of any ingredients that are proven or suspected of causing harm. When in doubt, formulate out. In addition, those products should be made from ethically sourced ingredients with the health of the user and the preservation of the environment in mind.
Our products are grounded in nature, supported by science and inspired by life. We believe the products you choose should be effective, enjoyable, healthy and from a company you believe in. When you purchase an Indie Lee product, you can trust that every ingredient in the formula has been ethically-sourced and is disclosed for your knowledge and empowerment. Every product has a purpose and has been rigorously tested for efficacy.
So glad you asked! We happen to have many exciting products in the works. To be the first to hear about these launches, sign up for our email and/or follow us on Instagram. Your skin will thank you : )
We love nature and it inspires everything we do. Our commitment to the Earth is something we take very seriously. We use glass bottles and jars where possible and our packaging uses FSC certified paper.
You've come to the right place! Our skincare regimens may answer your questions. If not, one of our skincare specialists would be more than happy to speak with you one-on-one and answer your specific questions. You can reach us by emailing email@example.com or you can give us a call at 866.488.1638.
Coupon Codes: Yes! We do occasionally offer coupon codes on our site, in email and on social media. Make sure to sign up for our email and follow us on Instagram to stay in the know. Professional Discounts: We love working with makeup artists and beauty professionals. To keep your beauty bag stocked with Indie Lee, please contact us at firstname.lastname@example.org for more information and how to work with us.
Who doesn't love samples!? We offer 2 free samples with all website purchases. If you have questions about a particular product or are wondering what is best for your skincare concerns, one of our skincare specialists would be more than happy to help! Also, you can try our products at an authorized retailer near you.
Our products are manufactured in the USA and France.
We recommend dropping your empties off at one of our retail partners who currently has a recycling program - just make sure they are properly cleaned! Check out our stockists page and click the 'Recycling Location' tag to find a location closest to you. Please note that due to COVID-19, many stores have limited hours and access. We recommend contacting locations directly for their updated procedures.
Are you a self-starting team player who loves to think outside the box? Well Team Indie could be for you! We post job openings here, but always feel free to send an email to email@example.com to get in touch.
Yes, we do! You can find out how to sign up and learn more about our program here.
We are committed to nontoxic and eco-friendly practices. Indie Lee is Leaping Bunny certified and uses FSG paper (Forest Stewardship Guild) in all of our outer packaging. We’ve also taken measures to have our products COSMOS certified moving forward (we have 9 to date), which is one of the leading third-party global certification processes regulated by leaders in biodiversity safety and sustainability. We believe that COSMOS was the right global certification to seek since there is little regulation in the US personal care industry. It is an ever-changing certification, meaning we will continuously hold ourselves accountable to the highest standard.
Good news! We are happy to share that our products are ideal for all skin types including Normal, Dry, Oily, Combination and Sensitive. Have specific questions? We'd love to help! Ask us on Instagram (follow @indie_lee) or email us: firstname.lastname@example.org.
Absolutely not. Team Indie = animal lovers. We would not do anything to harm our furry friends.
When you purchase from our website, we recommend opening products within 18 months of delivery and using them within 6 months of opening.
For optimal freshness, please store your products at room temperature (avoid extreme heat) and out of sunlight. While putting product in the refrigerator can make products feel refreshing (try the CoQ-10 Toner in the summer!), this will not make them last longer. And remember, with products formulated with naturally derived ingredients, separation is natural!
Your health and well being is our top priority. It is our mission to empower you with all of the product and ingredient knowledge possible. Every individual product page contains a list of the ingredients in that individual product. If you have any questions about ingredients, feel free to look at our ingredient encyclopedia or reach out to us by emailing email@example.com.
Everything you smell is real and natural from botanically-based ingredients! We do not use any synthetic fragrance in our products.
Why thank you! We think so too. The pleasing scents are from botanically based ingredients.
We acknowledge that every pregnancy is different and for that reason we recommend always discussing your product selections with your physician. Certain ingredients are flagged for caution during pregnancy, including retinoids and acne-fighters (such as benzoyl peroxide, salicylic acid). While the majority of our offerings are free of all flagged ingredients, salicylic acid is present in our Clearing Mask, Banish Stick, Gentle Daily Peel, and Blemish Lotion.
Our products do not contain SPF at this time though it is something we continue to explore. Indie always recommends walking on the shady side of the street and wearing a big hat and fabulous sunglasses as part of her sun protection ritual!
All but two of our products is Vegan Friendly. Our Lip Treat and I-Waken Eye Serum are Beegan (they contains beeswax - which is humanely sourced. Bees are not harmed in its making). Safety and well being of animals is very important to us and for that reason we are Leaping Bunny Certified and we do not purchase from suppliers who are unable to prove they are cruelty-free as well.
We can't wait for you to get your hands on the products! You will receive an email with tracking once your order ships. You can follow the tracking for your most up to date order status. If you still have questions, please contact us at firstname.lastname@example.org and someone will be sure to get back to you with an order update.
Don't worry, we can help! Once you enter an order, that specific order cannot be changed or cancelled. If you have ordered something in error, simply send it back to us (return guidelines here) for a refund. If you forgot to include something in your first order, please enter it in a new order. If you still have questions, please contact us at email@example.com.
Yes, please come find us! Here is our store locator and here is our list of upcoming events. We are constantly adding new authorized retailers and Indie is always on the road making appearances so please continue to check back on both links!
The charge will go through once your order ships.
Oh no! Please check to make sure you entered all of your information correctly. If that does not work, we suggest checking with your bank or card provider. If you continue to have issues, please contact us at firstname.lastname@example.org.
Indie Lee & Co. accepts valid American Express, Visa, Mastercard and Indie Lee Gift Cards. We do not accept checks, Paypal or money orders. All orders are charged in $USD.
Our promo codes are case sensitive so please make sure you have entered the code exactly as it appears. If that still does not work and the promotion is still in the valid timeframe, please reach out to email@example.com and we will be happy to help you!
Gift cards are sent to the email address used at checkout immediately after you purchase it. If you plan on gifting the digital gift card you purchased, please forward the email to the recipient so they can access the unique code associated with it.
We accept one promo code per order. If you are lucky enough to have two, the choice is yours! Choose the one you want to use now and save the second one for your next order ; )
Shipping and Handling
Why yes we do! We offer free shipping to the lower 48 states on orders over $50.
We can ship to PO Boxes via FedEx Smartpost only.
We are eager for you to receive the products too! But please note, we handle all orders with care. After your order is placed, please allow several days for it to ship. Delivery timing depends on your distance from our fulfillment center. You can keep tabs on its travel by checking your tracking number - which we send to you once your order ships.
Don't stress- we will help! First, check your tracking to see when it is expected to arrive. If it is still in transit, please allow more time for delivery. Any other issues, please contact us at firstname.lastname@example.org.
Unfortunately, we currently only ship to the US and Canada. We are sold at retailers internationally, so you can find a Stockist near you here.
Absolutely- love your enthusiasm! At check out you will be given the option of selecting your method of shipping.
Returns and Exchanges
If for whatever reason you are not satisfied with your order, send an email to email@example.com within 30 days of your purchase and we will provide a return authorization and mailing information so you can make a return and receive a product refund. Once the return has been received, we will deduct a shipping charge from the total refund.
Once your return is received and processed, we will notify you if your refund has been approved. If you are approved, your refund will be processed, and a refund will be applied to credit card used to place your original order. Please allow 2-3 weeks for the refund to be credited back to your card.
Note: Any products purchased with 30%+ discount is considered final sale.
Indie Lee & Co. only accepts returns from indielee.com. If you purchased our products from an authorized retailer, please contact them directly for assistance.
Please return your products to: Indie Lee Returns, 2 International Drive, Suite 150, Port Chester NY, 10573.
Yikes! So sorry to hear that! If your order was placed through indielee.com, email us at firstname.lastname@example.org with your order number and a picture and description of the damage. We will get back to you with next steps. If you purchased from another authorized retailer, please contact them directly for assistance.
Timing will depend on when the process starts. First step is for you to contact email@example.com with your order number stating you'd like to make a return. Then, return the product/s with all the necessary information included in the package. Once your order is delivered to us, it will take about 2 weeks to process your return. Please return all products to: Indie Lee Returns, 2 International Drive, Suite 150, Port Chester NY, 10573.
Unfortunately, gift cards are final sale and are not refundable.
To do our part in taking care of our planet, we properly recycle all indielee.com returns using Terracycle boxes.
To speak with someone who can give you quick, personal assistance please call 866.488.1638. If you leave a message, someone will call you back. You can also try our live chat service in the bottom right-hand corner of your screen.
Indie would love to meet you! Seriously! She is always on the road, hosting events and participating in panels and speaking engagements. A list of her upcoming events is here. It is constantly updated, so continue to keep an eye on it!
Thank you so much for your interest in becoming an authorized Indie Lee retailer. If you live in the U.S. or Cananda, please contact us at firstname.lastname@example.org. If you outside North American please send an email to email@example.com. We look forward to hearing from you.
Yes we do! You can sign up to become an Indie Insider by signing up here! If you have already created an account on indielee.com, you can simply login to your account and see your status!
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount of $100 applies for orders with Afterpay and you must meet additional eligibility requirements to qualify.
Installments with Afterpay can only be applied to purchases over $100 made on indielee.com.
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Yes, transaction value limits apply to purchases made on indielee.com using Installments by Afterpay.
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and charge the remaining amount to your third payment.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.