FAQs | Indie Lee Skincare

Hi! I'm Indie Lee! Thanks for asking : ) After being diagnosed with a brain tumor and given six months to live in 2009 (happy ending - brain tumor was successfully removed and I'm still here!), it has been my mission to educate and empower others to make informed, healthy life choices and to create a line of clean products that are as effective as they are safe. I started making products in my kitchen and have embraced the journey from the start through the present. I am so inspired by you, the people who join me on this journey. Please check my events page for upcoming masterclasses and speaking engagements. I highly recommend the DIY facials- we have a blast! xo, Indie

To us, clean beauty means products that are mindfully and honestly created, produced and offered without the use of any ingredients that are proven or suspected of causing harm. When in doubt, formulate out. In addition, those products should be made from ethically sourced ingredients with the health of the user and the preservation of the environment in mind.

Our products are grounded in nature, supported by science and inspired by life. We believe the products you choose should be effective, enjoyable, healthy and from a company you believe in. When you purchase an Indie Lee product, you can trust that every ingredient in the formula has been ethically-sourced and is disclosed for your knowledge and empowerment. Every product has a purpose and has been rigorously tested for efficacy.

Coupon Codes: Yes! We do occasionally offer coupon codes on our site, in email and on social media. Make sure to sign up for our email and follow us on Instagram to stay in the know. Professional Discounts: We love working with makeup artists and beauty professionals. To keep your beauty bag stocked with Indie Lee, please contact us at customerservice@indielee.com for more information and how to work with us.

We are committed to nontoxic and eco-friendly practices. Indie Lee is Leaping Bunny certified and uses FSG paper (Forest Stewardship Guild) in all of our outer packaging. We’ve also taken measures to have our products COSMOS certified moving forward (we have 9 to date), which is one of the leading third-party global certification processes regulated by leaders in biodiversity safety and sustainability. We believe that COSMOS was the right global certification to seek since there is little regulation in the US personal care industry. It is an ever-changing certification, meaning we will continuously hold ourselves accountable to the highest standard.

For optimal freshness, please store your products at room temperature (avoid extreme heat) and out of sunlight. While putting product in the refrigerator can make products feel refreshing (try the CoQ-10 Toner in the summer!), this will not make them last longer. And remember, with products formulated with naturally derived ingredients, separation is natural!

Your health and well being is our top priority. It is our mission to empower you with all of the product and ingredient knowledge possible. Every individual product page contains a list of the ingredients in that individual product. If you have any questions about ingredients, feel free to look at our ingredient encyclopedia or reach out to us by emailing customerservice@indielee.com.

We acknowledge that every pregnancy is different and for that reason we recommend always discussing your product selections with your physician. Certain ingredients are flagged for caution during pregnancy, including retinoids and acne-fighters (such as benzoyl peroxide, salicylic acid). While the majority of our offerings are free of all flagged ingredients, salicylic acid is present in our Clearing Mask, Banish Stick, Gentle Daily Peel, and Blemish Lotion.

All but two of our products is Vegan Friendly. Our Lip Treat and I-Waken Eye Serum are Beegan (they contains beeswax - which is humanely sourced. Bees are not harmed in its making). Safety and well being of animals is very important to us and for that reason we are Leaping Bunny Certified and we do not purchase from suppliers who are unable to prove they are cruelty-free as well.

We can't wait for you to get your hands on the products! You will receive an email with tracking once your order ships. You can follow the tracking for your most up to date order status. If you still have questions, please contact us at customerservice@indielee.com and someone will be sure to get back to you with an order update.

Don't worry, we can help! Once you enter an order, that specific order cannot be changed or cancelled. If you have ordered something in error, simply send it back to us (return guidelines here) for a refund. If you forgot to include something in your first order, please enter it in a new order. If you still have questions, please contact us at customerservice@indielee.com.

We are eager for you to receive the products too! But please note, we handle all orders with care. After your order is placed, please allow several days for it to ship. Delivery timing depends on your distance from our fulfillment center. You can keep tabs on its travel by checking your tracking number - which we send to you once your order ships.

If for whatever reason you are not satisfied with your order, send an email to info@indielee.com within 30 days of your purchase and we will provide a return authorization and mailing information so you can make a return and receive a product refund. Once the return has been received, we will deduct a shipping charge from the total refund.

Once your return is received and processed, we will notify you if your refund has been approved. If you are approved, your refund will be processed, and a refund will be applied to credit card used to place your original order. Please allow 2-3 weeks for the refund to be credited back to your card.

Note: Any products purchased with 30%+ discount is considered final sale.

Indie Lee & Co. only accepts returns from indielee.com. If you purchased our products from an authorized retailer, please contact them directly for assistance.

Please return your products to: Indie Lee Returns, 2 International Drive, Suite 150, Port Chester NY, 10573.

Timing will depend on when the process starts. First step is for you to contact info@indielee.com with your order number stating you'd like to make a return. Then, return the product/s with all the necessary information included in the package. Once your order is delivered to us, it will take about 2 weeks to process your return. Please return all products to: Indie Lee Returns, 2 International Drive, Suite 150, Port Chester NY, 10573.

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